Our return policy

Your order does not match your expectations? We will refund you!

To do this, simply follow the procedure below:

1. Send us a refund request by email within 14 days of receipt of your order via our contact page.

2. Send the item (s) in follow-up and do not forget to indicate your order number at the following address:


3. Return the item within 20 days of delivery

4. The item must be in its original condition, therefore unused and unaltered

5. Item must be returned with original labels and packaging

DEGAMI reserves the right to refuse the refund of any item received in the following cases:

  • The request for return by email was not made within the time limit.
  • The item has been returned to us beyond 20 days of receipt of the order.
  • The return did not include an order number allowing the identification of the return.
  • The item is no longer in its original condition.

The return of the products is done without penalty except for the expenses of return. In the case where DEGAMI refuses the refund of an article because of the reasons previously stated, the expenses of redirection will be charged to the buyer. Refunds A refund will be applied to the original method of payment within 10 business days of receipt of the item.